DogeSMS Help Center | Frequently Asked Questions

Question 1

I bought a number but have not received the verification code

Accepted Answer

In this situation, we recommend getting a new phone number for the verification attempt.

It is common for a number not to receive every verification message reliably. Use a proxy or VPN in the number's country or region, and try a different browser or device if needed.

If no SMS is ultimately received, the funds are returned to your account balance after the order ends.

Question 2

The number is already registered or additional verification is required after phone verification

Accepted Answer

Only orders that successfully received a verification code and completed within 24 hours can enter this self-service flow. If the service says the number has already been used, or requires an inaccessible email, 2FA password, PIN, cloud password or recovery code after the SMS code succeeds, use the “Request refund” button below, select the affected order and provide:

• The order ID and corresponding phone number.
• Complete registration-flow screenshots from inside the target service app, showing the phone number, registration time, received verification code, and the number-in-use or additional-verification requirement. Websites and platform order pages are not registration evidence.

If the account has a linked email, also provide the email-change date. When the evidence is spread across several pages, record one continuous video showing every page. Telegram 2FA refund requests require video evidence that clearly captures the 2FA prompt.

Refund limits: no more than three similar refunds per country and carrier per day; numbers purchased through the API are not refundable; after approval, the order charge is returned to the account balance when the order ends.

For Telegram, first try the latest official client, a US proxy route, and a full app restart. iOS users can try mobile data instead of Wi-Fi; Android users can try Telegram X. Telegram registration is not supported in the desktop web client.

SMS delivery is closely related to the IP environment. Use a US proxy or VPN and try another device if necessary. If registration still fails, submit a refund request.

Question 3

I received a code, but the target service says it is invalid

Accepted Answer

Open the original SMS and confirm that you entered the complete code from the newest message. Check for missing characters, spaces, or similar-looking characters.

• One-time OTP activation: the same order cannot receive another code. Do not repeatedly request new codes, because earlier codes may become invalid; purchase a new order if another code is required.
• Long-term rental / SMS URL: another code can be requested while the rental or link remains valid. Use only the newest message.

If the code from the original SMS is still rejected, it may have expired, been replaced by a newer code, or been restricted by the target service. Send support the order ID, SMS time, and a screenshot of the error.

Question 4

Can the same order receive another verification code?

Accepted Answer

The platform offers several product types. One-time OTP orders cannot currently be reused. Follow the Telegram channel for product updates.

The following products can receive multiple verification messages:

• Long-term rental: the same number can receive messages throughout the rental term. It stops working after expiry or release, and the same number cannot be guaranteed again.
• SMS URL: the link can receive multiple messages during its one-hour validity period. It stops receiving messages after expiry, revocation, number release, or insufficient balance.

A standard OTP share link only displays order status; it does not make the number reusable. Choose a rental for long-term use or an SMS URL for several messages in a short period.

Question 5

Do you offer long-term rentals, and which countries are available?

Accepted Answer

Yes. Long-term rentals are intended for workflows that need the same number and multiple messages over a period of time. A one-time activation is better suited to a single verification.

The rental page lists the countries, services, terms, prices, and inventory currently available. Coverage changes with real-time availability, so search results and the checkout confirmation are the source of truth.

If the country or service you need is missing, contact support with the country, target service, expected rental period, and quantity so the request can be evaluated.

Question 6

How do renewals work, and what should I do if auto-renewal fails?

Accepted Answer

Auto-renewal is enabled by default when you purchase a rental. At expiry, the next-period fee is deducted from the account balance; a successful renewal keeps the same number active.

If you do not want to renew, cancel from the rental details page. The current term is unaffected, and the number is released when it ends.

If renewal fails because the balance is insufficient:

• Add enough balance as soon as possible.
• The system automatically retries during an approximately 24-hour grace period.
• If payment still fails after the grace period, the number is released and cannot be guaranteed for recovery.

If the rental does not recover after adding balance, contact support with the rental ID.

Question 7

Can I view or receive messages after a rental expires?

Accepted Answer

An expired rental cannot receive new messages and should not be used for another verification flow.

Whether historical messages remain visible depends on the retention shown in the rental details. For account safety, update recovery methods or backup contact details in any target service before the rental ends.

Renew before expiry whenever the same number must remain available. A released number cannot be guaranteed for recovery.

Question 8

I paid, but my account balance did not increase

Accepted Answer

First check the top-up record and confirm that the payment actually completed. Some payments need additional confirmation time; do not pay the same pending order again.

If the payment is complete but the balance is still missing, contact support from the registered email and provide:

• The top-up ID, payment method, amount, currency, and approximate payment time.
• The payment transaction ID; for cryptocurrency, include the transaction hash or a public transaction link.
• A screenshot showing the status in top-up history.

Transaction IDs, hashes, and addresses must also be sent as text, not only in an image. Never send a password, full card details, or a private key.

Question 9

Why does the order say my balance is insufficient?

Accepted Answer

The available balance is checked against the latest price when the order is submitted. The price may have changed after selection, or another order may already have reduced the balance.

• Refresh the page and compare the current price with the available balance.
• Check order history for a duplicate submission or another order still in progress.
• Add balance first if needed, then place a new order after the top-up is credited.

Do not repeatedly click the order button. If the balance clearly covers the price but the error continues, include the time, target service, country, and complete error message in a support request.

Question 10

How do activation-order refunds and top-up returns work?

Accepted Answer

Activation-order refunds and top-up returns are separate processes:

• Activation order: if no usable SMS arrives and the order can still be cancelled, cancel it from the order page. After the status is verified, that order charge is returned to the platform balance. An expired or failed order may already have been refunded, so check order history first.
• Number issue: only orders that successfully received a verification code and completed within 24 hours appear in the number-issue refund request list. If the target service says the number is already in use or blocks you with additional verification after phone verification, select the order and submit two screenshots for manual review.
• Top-up return: there is no self-service request yet. Contact support from the paying account within 7 days of payment and send the top-up ID plus the payment transaction ID or blockchain hash as text.

A refunded top-up status only records reversal of the platform balance. A return to an external payment method is separate from that balance reversal and may require additional processing time. Cryptocurrency is never returned to an address supplied only through a screenshot.

Question 11

Can I withdraw my balance or transfer it to another account?

Accepted Answer

Platform balance is intended for purchasing services and cannot normally be withdrawn or transferred between accounts.

If the original payment qualifies for a top-up return, request a review from the paying account within 7 days. Creating another account or requesting an internal transfer does not replace the return process.

Ignore any message asking for your password, verification code, API key, or private key to “move” balance. Stop the interaction and contact official support instead.

Question 12

Can you add a platform or country that is currently missing?

Accepted Answer

Yes, you can submit an availability request. Include the exact target-service name, country, expected daily or monthly volume, and whether you need one-time activations or long-term rentals.

• Already supported: support will point you to the correct order entry.
• Service supported but target country unavailable: check the currently available alternatives.
• Not yet supported: the request will be recorded for availability review.

A request does not guarantee a launch date. Specific scope and volume make the request more useful for prioritization.

Question 13

Why do number prices and available quantities change?

Accepted Answer

Number prices and inventory update with current demand, country, target service, and real-time availability.

• The quantity on the page is a snapshot at query time, not a reservation.
• Leaving a selection on the page or in the cart does not lock its price.
• The price and availability shown at order confirmation are final for that attempt.

If a combination is temporarily unavailable, refresh later or choose another country. Standard orders cannot reserve the live inventory shown on the page.

Question 14

The code was delivered, but the target service restricted or blocked the account

Accepted Answer

Successful SMS delivery means the code appeared in the order. It does not guarantee that the target service will accept registration or keep the resulting account active.

A target service may apply additional verification, restrictions, or blocks based on device state, IP address, network stability, request frequency, existing account history, or its own policies. Follow its rules and use a stable, consistent device and network environment.

An order with a successfully delivered code is generally not refundable. If the SMS content or order record itself appears incorrect, send support the order ID, time, and a complete screenshot for review.

Question 15

I cannot sign in or receive the password-reset email

Accepted Answer

First confirm that the email spelling, capitalization, and sign-in method match the original registration.

• Check spam, promotions, and any filtering rules used by a work or custom email domain.
• Request one new password-reset email and use only the link in the newest message.
• Wait a few minutes before checking again instead of submitting many reset requests.

If access is still unavailable, contact support from that account email and include the approximate registration date and last successful sign-in. Support will never ask for your password or email verification code.

Question 16

What should I do if my account or API key may be compromised?

Accepted Answer

Take these steps immediately:

• Reset the account password and sign out any device or session you do not recognize.
• Revoke existing API keys, create replacements, and update the affected applications.
• Review recent orders, top-ups, and API requests; note the time and relevant IDs for anything suspicious.

Then contact support from the registered email. Never send a full password, API key, private key, or session data; support does not need those credentials to verify the account.

Question 17

Do bulk purchases include discounts or a dedicated plan?

Accepted Answer

Bulk pricing and availability are assessed from actual volume, target countries, and the requested service mix. Before contacting sales, prepare:

• Expected daily average, peak, and monthly volume.
• Target countries and acceptable alternatives.
• Target services, API or manual workflow, expected launch date, and a compliant use-case summary.

The business team will use this context to assess an appropriate plan. Public retail pricing is not a bulk quote.

Question 18

How do I integrate the API?

Accepted Answer

The REST API supports catalog queries, order creation, order-status queries, and verification-code retrieval. API keys can be created in the dashboard without contacting support.

Read the developer documentation first, then validate authentication, idempotency, timeouts, and retry behavior with low traffic before scaling. Never place an API key in browser code, a public repository, or a screenshot.

For authentication, rate-limit, or webhook issues, include the endpoint path, HTTP status, request time, and request ID. Do not send the full API key.

Question 19

What are the API rate limits?

Accepted Answer

Limits are per-account tiers — a bundle of four quotas. Reads (GET) and writes (POST) use separate per-minute buckets:

• Default tier: 60 reads/min, 60 writes/min, 20,000 requests/day, 100 concurrent active orders.
• $500 tier (unlocks automatically at $500 lifetime top-ups): 500 reads/min, 120 writes/min, 100,000/day, 500 concurrent.
• $1000 tier (at $1,000 lifetime top-ups): 1,000 reads/min, 200 writes/min, 300,000/day, 1,000 concurrent.
• Requests before authentication, per IP, per minute: 2,500.
• Price queries, per account: 1,000 per 5 hours and 10,000 per 7 days (VIP: 5,000 / 50,000).

Tiers unlock the moment your top-up lands — no review needed. Responses expose X-RateLimit-* and X-RateLimit-Day-* headers reflecting your personal tier — they are authoritative. After a 429, wait for Retry-After before retrying and cache catalog responses client-side.

Question 20

I would like to discuss a channel or reseller partnership

Accepted Answer

The business team welcomes relevant partnership inquiries. In the first message, include:

• A short company or project profile, operating region, and compliant use case.
• The proposed model, such as resale, traffic collaboration, or product integration.
• Target countries, services, expected scale, and intended launch timing.

Complete context reduces follow-up. Submitting an inquiry does not automatically guarantee pricing, capacity, or dedicated resources.

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